Policy Post-Issued Changes in Navigator

If the policy is not yet active and the client information needs to be changed, please ask for a live representative for assistance.

If you see the application status in Navigator as 'Policy Accepted' or 'Policy Issued,' you must reach out to the carrier to update the active case. This can be for changing or updating the client's:

Address, Banking Information, Date of Birth (DOB), Email Address, Gender, Name, Term Length, or Other Client Details.

You can also contact the carrier if the payment date or mode needs to be updated. Please note that we are unable to change the draft date in Navigator; changes can only be made once the policy is active and the carrier permits it. The carrier contact below can also assist with any lapsed policies or questions related to reinforcing a policy.

AmAm Post-Issued Policy Changes Contact- CX@aatx.com

Banner Life Post-Issued Policy Changes Contact- BannerBeyond@bannerlife.com

F&G Post-Issued Policy Changes Contact- LifeCaseMgmt@Fglife.com, 1-800-445-6758 Option 2--Option 1

SBLI Post-Issued Policy Changes Contact- Quility@sbli.com, 1-855-642-0023

UHL Post-Issued Policy Changes Contact- Life.ContactCenter@unitedhomelife.com, 1-800-428-3001