Quility Platforms, such as HQ and Navigator, are accessible on both Microsoft and Mac computer systems. Your sign-in information will sync across all your Quility Platform access.
If you experience any loading issues in Navigator, the first step is to clear your browser cookies and cache. If that doesn’t fix the problem (especially with test drive applications in Navigator), try turning off any pop-up blockers. That should let the application open in a new tab, if needed. To turn off the pop-up blockers on the following browsers:
Chrome:
- Click the three-dot menu at top-right → Extensions → Manage Extensions.
- Find your ad-blocking extension (e.g., AdBlock, uBlock Origin) and toggle it off.
- Alternatively, navigate to Settings → Privacy & security → Site Settings → Pop-ups and redirects, then allow for the trusted domain.
This covers how to disable ad blocker in Chrome entirely or for specific sites.
Microsoft Edge:
- Click the three horizontal dots → Extensions, then toggle off the ad-blocker extension.
- For built-in tracking prevention (which may act like ad-blocking), go to Settings → Privacy, search, and services, and set it to Basic or disable the toggle.
This shows how to disable ad blocker in Edge and adjust native settings.
Firefox:
- Click the three-line menu → Add-ons and themes → Extensions.
- Find your ad-blocker and either disable or remove it.
- If your problem stems from strict tracking protection, go to Settings → Privacy & Security and switch from Strict to Standard.
This is how to disable ad blocker in Firefox and adjust related privacy features.
Safari:
On macOS:
- Safari → Settings → Extensions, then uncheck the ad-blocker extension.
- For built-in pop-up blocking: Safari → Settings → Websites → Pop-up Windows, select Allow for trusted sites
On iOS:
- Settings → Safari → Content Blockers, then toggle off the relevant blocker.
These steps let you disable ad blocker in Safari across desktop and mobile.
Mobile Browsers:
- Android (Chrome or other Chromium browsers): Tap the three-dot menu → Extensions or Add-ons, locate your ad-blocker and turn it off.
- iPhone (Safari or Chrome): Go to Settings → Browser → Content Blockers, and disable the blocker.
Knowing how to disable ad blocker on mobile is useful when encountering websites refusing access due to blocking.
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